紐約下城區 W 飯店（W New York Downtown）Cool Corner Room

旅館：紐約下城區 W 飯店（W New York Downtown）

地址：123 Washington Street, New York, NY, United States

官網：http://www.wnewyorkdowntown.com/

交通方式：臨近多處地鐵站，詳見官網。

入住房型：Cool Corner Room

（官網介紹：http://www.wnewyorkdowntown.com/rooms/cool-corner）

房號：1708

網路：付費有線／無線上網 Internet access with a charge

本來這次紐約行並沒有打算入住價格相對比較高昂的 W 飯店，不過就在出發前一天看到了一個非常好的促銷活動，不但一晚只要花大約 200 美金就可以入住，還保證升等 Cool Corner Room。所以就在最後一刻入住啦！

I did not plan to stay at any of the W Hotels for this trip to New York, since they are rather costly and there are cheaper alternatives. But the day before the trip, a very good promotion came up. Not only is the price lowered to around 200 dollars a night, I'll even get a guaranteed upgrade to a Cool Corner Room. So I decided to make a last minute booking and check out the W Downtown.

飯店入口 hotel entrance

往大廳電梯口

elevators to the lobby

因為下城區的 W 臨近世貿中心舊址，新的世貿中心也在興建中，所以周遭都有交通管制，從地鐵站出來之後，還需要繞一段路才能到飯店門口。不過辦理入住的過程非常順利，所有 SPG 金卡會員該有的待遇都沒有少，算是破除了 W 系列飯店對於 SPG 會員愛理不理的傳言。

The W Downtown is right next to Ground Zero, and also due to construction of the new WTC, the surroundings were quite chaotic with many road blocks. I had to make a detour after getting out of the subway to get to the hotel. After I got there, check-in was handled smoothly with all the SPG gold benefits offered. I've heard a handful of horror stories about how W Hotels treat SPG elites with indifference, but that was not the case here.

櫃檯 check-in

大廳 lobby

大廳 lobby

客房走廊 hallway

Cool Corner Room 最大的賣點就是景觀，直接正對世貿中心舊址，新的世貿中心大樓也是就在眼前。不過房間大小本身還是偏小了一點，以邊間房來說，其實空間並不大。而且我被分配到的應該是可以與隔壁房連通的客房，所以我們兩間房的門之外還有另外一扇大門。也是因為這樣的狀況，很容易被隔壁房的出入影響，隔音還是有待加強。

The best feature of the Cool Corner Room is (of course) the view. My room was facing Ground Zero and also had a nice view of the new WTC building. Yet the room itself was a bit small, I'd expect a larger space since that's what usually comes with a corner room. I was also assigned to a room that was designed to be connected to the adjacent room. So the two rooms also had another shared entrance. That caused some issues because I can clearly hear the people in the next room every time their door opens/closes.

共同出入口

shared entrance

1708 與 1709 號房

rooms 1708 and 1709

房間整體以白色調為主，還是帶有 W 一貫的時尚風格，雖然一開始進房的時候覺得有點太過亮，不過一陣子之後也就習慣了，也覺得算是搭配得不錯。辦公桌桌面很大，只可惜沒有面對窗戶，無法一邊工作一邊享受美景。

The design of the room was ALL WHITE, with the usual "W" trendy touches. I thought it was a bit too bright when I first entered the room, but got used to it quite quickly and actually came to like the design. I also love the huge working space it provided. Although it's a pity that the desk wasn't facing the window, so I couldn't enjoy the view while working.

房間入口

room entrance

需要插房卡才能有電源

a key card is required for electricity

書桌和衣櫃

desk and closet

衣櫃 closet

mini bar

文具組 stationery

冰箱 refrigerator

儲物空間

cabinet space

書桌 desk

零食 snacks

浴室 bathroom

浴室在空間上也是偏小，不過以一個人入住的標準來說，還算是夠用。而且在曼哈頓，對於房間大小實在是無法要求太多啊。值得一提的是整間浴室和臥室是完全隔開的，不像曼谷的 W 是比較開放式的設計。備品還是像其他 W 一樣，使用 Bliss 品牌。

The bathroom was also on the small side, but quite enough for one person, plus it's Manhattan so expecting more room would be a bit unrealistic. What's worth noting is that the bathroom was completely walled off from the rest of the room, as opposed to the more "open" design in W Bangkok. As for the amenities, they were Bliss products as usual.

浴室 bathroom

洗手台和馬桶

sink and toilet

馬桶 toilet

洗手台 sink

Bliss 備品

Bliss amenities

毛巾和浴袍

towels and bathrobe

淋浴間 shower room

浴室門

bathroom door

臥室 bedroom

這次入住 W 的經驗中，我認為最有待改善的就是服務。例如我進房之後發現沒有拖鞋，當下就打電話到前台請他們補一雙。但等了一個小時之後都沒有送來，還得要再打第二通電話才有人把拖鞋送到房間。另外在入住時就已經確定延遲到四點退房，但隔天下午還是有不少工作人員一直來敲門，或是直接試著用房卡進入房間。還好我有另外上鎖，不然對於房客的隱私是很大的傷害。飯店在內部溝通上，還需要再加強才行。

During my stay with the W this time, I felt like what needs some desperate improvement is the service. For example, I realized there were no slippers after I got into the room, so I called the front desk and asked for a pair. I waited for more than an hour (and a second call) before they were delivered. I also confirmed a 4pm check-out time with the agent during check-in. But on the next day, I kept having staffs knocking on my door and even trying to enter the room with their key cards. Luckily I had the door locked, or else it would have been a serious violation of privacy. The hotel definitely needs some more communication between its departments.

房間景觀 view from the room

世貿原址 Ground Zero

臥室 bedroom

W 特色睡床

W Signature Bed

另外，因為 SPG 金卡會員入住有招待一張飲料券，所以在下午的時候我也有到飯店的酒吧想要點一杯酒。不過我坐下之後，除了一開始有人給了一份酒單之外（而且連一句話都沒說），就再也沒有任何服務人員來詢問我要點什麼飲料，或是解釋飲料券的選擇。十分鐘後我就忍不住離開了，對於這樣不友善的環境，實在是非常失望。

I also got a complimentary drink voucher as a SPG gold member. So I headed down to the bar in the afternoon looking for a drink. However, after I sat down and was handed a menu (without any greeting), no one seemed to bother to come take my order, or explain what choices a drink voucher could get. It was like I didn't even exist. So after ten minutes, I decided to leave the disappointing and unfriendly place.

大廳酒吧

hotel bar

室外區 outdoor seating

室外區 outdoor seating

景觀 view

晚間電梯

elevator in the evening

相較於曼谷的 W，紐約的 W 不論在價格、空間、食物、服務上還真的是都輸了一大截。畢竟紐約的選擇非常多，之後除非價格真的很吸引人，不然我應該不會考慮再入住這間飯店了。

Compared to the W Hotel in Bangkok, this W in New York was a disappointment in every aspect (price, space, food, service, etc). Since there are so many options in NYC, I would not return to this property unless there's a really irresistible price.