2014年8月24日 星期日

泰航曼谷-巴黎頭等艙(Thai Airways Royal First Class: Bangkok-Paris)


泰航曼谷機場頭等艙報到區與頭等貴賓室
Thai Airways First Class Check-In and Royal First Lounge, Suvarnabhumi Airport

雖然說這次到巴黎是半夜的飛機,但為了多留時間體驗泰航著名的頭等艙地面服務,所以在四點從飯店退房之後,就立刻前往機場了。

Even though my flight to Paris was scheduled to depart at midnight, I headed to the airport at 4pm to maximize my experience with Thai's famous first class ground service.

泰航頭等艙報到區
Thai Airways First Class Check-in

泰航在曼谷機場有提供獨立的頭等艙報到區,位於航廈的最左邊。門口會有一名工作人員,在確定符合使用資格之後,就引導我到座位區休息,讓地勤人員處理報到的手續。

Thai Airways has a separate check-in area located at the far left of the terminal. There was a staff guarding the entrance. After confirming that I was traveling first class, she escorted me to a seat and introduced me to a ground staff to handle my check-in.

泰航頭等艙報到區
Thai Airways First Class Check-in

泰航頭等艙報到區
Thai Airways First Class Check-in

泰航頭等艙報到區
Thai Airways First Class Check-in

泰航頭等艙報到區
Thai Airways First Class Check-in

泰航頭等艙報到區
Thai Airways First Class Check-in

泰航頭等艙報到區
Thai Airways First Class Check-in

依照其他網友的經驗,通常在入座之後,會有服務人員送上冰毛巾跟水,不過這次並沒有提供。但也沒關係,我也就趁這段時間到處多拍了一些照片。

Other reports online said they would serve water and cold towels once you were seated, but I received neither. That didn't bother me though, as I took the time to take a few more pictures around.

泰航頭等艙報到區
Thai Airways First Class Check-in

泰航頭等艙報到區
Thai Airways First Class Check-in

大約十五分鐘之後,地勤才帶著我的登機證來告知已經完成報到手續,並帶我前往頭等艙、商務艙專屬的安檢通道。

After about 15 minutes, the ground staff came back with my boarding passes, and escorted me to the dedicated security line for first and business class passengers.

泰航頭等艙行李條
Thai Airways First Class Luggage Tag

泰航頭等、商務艙專屬安檢通道
Thai Airways First & Business Class Security Line

泰航頭等、商務艙專屬安檢通道
Thai Airways First & Business Class Security Line

過了安檢之後,就是泰航最讓人驚艷的服務之一了。雖然說頭等艙貴賓室距離大約只有一兩百公尺遠,不過泰航還會特地派一台車,載所有頭等艙的客人穿過商務艙貴賓室,一路直接到頭等艙貴賓室的門口。

After security came one of the most amazing ground service. Even though the first class lounge was only a couple hundred meters away, Thai had a reserved buggy that takes first class passengers through business class lounge directly to the first class lounge.

泰航頭等艙接送服務
Thai Airways First Class Buggy Transfer

泰航頭等艙接送服務
Thai Airways First Class Buggy Transfer

泰航頭等艙接送服務
Thai Airways First Class Buggy Transfer

泰航頭等艙貴賓室
Thai Airways Royal First Lounge

泰航頭等艙貴賓室其實面積不大,但佈置得非常美。我剛好被安排在最後一間半獨立的隔間,有自己的沙發、書桌和電視。這些半獨立的空間,也更加深了頭等艙貴賓室的奢華感。

Thai's Royal First Lounge was't large in terms of space, but it was very well-decorated. Luckily I snagged the last semi-private room available. It had its own sofa, desk, and television. These semi-private rooms really added a sense of luxuriousness and exclusivity to the lounge.

泰航頭等艙貴賓室半獨立小間
Thai Airways Royal First Lounge Semi-Private Room

泰航頭等艙貴賓室半獨立小間
Thai Airways Royal First Lounge Semi-Private Room

泰航頭等艙貴賓室半獨立小間
Thai Airways Royal First Lounge Semi-Private Room

泰航頭等艙貴賓室半獨立小間
Thai Airways Royal First Lounge Semi-Private Room

泰航頭等艙貴賓室半獨立小間
Thai Airways Royal First Lounge Semi-Private Room

泰航頭等艙貴賓室
Thai Airways Royal First Lounge

泰航頭等艙貴賓室
Thai Airways Royal First Lounge

泰航頭等艙貴賓室
Thai Airways Royal First Lounge

泰航頭等艙貴賓室
Thai Airways Royal First Lounge

可惜這次貴賓室的體驗中,大概也就在硬體上比較值得讚賞了。不知道為什麼,這次完全沒有感受到泰航著名的服務。曾經在網路上看到貴賓室內隨時都會有服務人員來回主動詢問客人的需求。不過這次的狀況是,服務人員大多不見人影。每次需要點餐或是飲料的時候,都還得要特地去找人才行。

在剛進貴賓室的時候,也完全沒有任何人詢問是否需要預訂泰航提供給頭等艙旅客的免費按摩服務。在詢問其中一位服務人員之後,她才說會去幫忙預訂,但等了半小時都沒有下文。忍不住再次詢問另外一位服務人員後,才終於確認預訂七點按摩。這樣的服務態度,實在是讓人搖頭。

Yet sadly the hard product was perhaps the only good part of this lounge that felt "First Class." Somehow I did not experience the famous Thai service during my time in the lounge. I read online that servers would constantly roam the lounge and check with passengers to see if they needed anything. But in my case, they were nowhere to me found. I had to hunt someone down in order to get a meal or drink order taken.

Also, when I entered the lounge, no one ever mentioned the complimentary massage service for first class passengers, nor did they offer to make a reservation for me. I had to specifically ask before one staff said she would ask for me, but I never heard from her again. 30 minutes later I decided to ask another staff before he confirmed my 7pm reservation. This kind of service was a huge disappointment.

泰航頭等艙貴賓室
Thai Airways Royal First Lounge

泰航頭等艙貴賓室
Thai Airways Royal First Lounge

泰航頭等艙貴賓室菜單
Thai Airways Royal First Lounge Menu

泰航頭等艙貴賓室菜單
Thai Airways Royal First Lounge Menu

泰航頭等艙貴賓室菜單
Thai Airways Royal First Lounge Menu

在體驗過國泰寰宇堂的浴泉居之後,泰航的淋浴間也讓人有些失望。不只空間小,淋浴的水壓也相當不足。但提供一整套的歐舒丹沐浴組,還是值得讚賞。

The shower room was also a bit disappointing after experiencing Cathay Pacific's cabanas in The Wing. It was on the small side, and the water pressure was lacking as well. But it was nice that they offered a full set of L'Occitane amenities.

泰航頭等艙貴賓室淋浴間
Thai Airways Royal First Lounge Shower Room

泰航頭等艙貴賓室淋浴間
Thai Airways Royal First Lounge Shower Room

泰航頭等艙貴賓室淋浴間
Thai Airways Royal First Lounge Shower Room

泰航頭等艙貴賓室淋浴間
Thai Airways Royal First Lounge Shower Room

泰航頭等艙貴賓室淋浴間
Thai Airways Royal First Lounge Shower Room

泰航頭等艙貴賓室淋浴間
Thai Airways Royal First Lounge Shower Room

泰航頭等艙貴賓室淋浴間
Thai Airways Royal First Lounge Shower Room

泰航頭等艙貴賓室淋浴間
Thai Airways Royal First Lounge Shower Room

泰航頭等艙貴賓室淋浴間
Thai Airways Royal First Lounge Shower Room

泰航頭等艙貴賓室洗手間
Thai Airways Royal First Lounge Restroom

泰航頭等艙貴賓室洗手間
Thai Airways Royal First Lounge Restroom

泰航頭等艙貴賓室洗手間
Thai Airways Royal First Lounge Restroom

泰航頭等艙貴賓室洗手間
Thai Airways Royal First Lounge Restroom

泰航頭等艙貴賓室洗手間
Thai Airways Royal First Lounge Restroom

泰航頭等艙貴賓室洗手間
Thai Airways Royal First Lounge Restroom

泰航頭等艙貴賓室洗手間入口(右側)
Thai Airways Royal First Lounge Restroom Entrance (Right)

泰航頭等艙貴賓室洗手間入口
Thai Airways Royal First Lounge Restroom Entrance

這次泰航頭等艙貴賓室另一個讓人驚艷的地方,就是它們的食物了。雖然說西式的食物選擇有限,但所有泰式料理都非常精緻美味。這裡的蝦餅也是我至今吃過最好吃的蝦餅。

The other nice thing about this lounge was perhaps the food. Although there weren't many western options, all the Thai options were simple delicious. The fried prawn cakes were without doubt the best I've ever tasted.

泰航頭等艙貴賓室餐點
Thai Airways Royal First Lounge Food

泰航頭等艙貴賓室餐點
Thai Airways Royal First Lounge Food

泰航頭等艙貴賓室餐點
Thai Airways Royal First Lounge Food

泰航頭等艙貴賓室餐點
Thai Airways Royal First Lounge Food

泰航頭等艙貴賓室餐點
Thai Airways Royal First Lounge Food

泰航頭等艙貴賓室餐點
Thai Airways Royal First Lounge Food

泰航頭等艙貴賓室餐點
Thai Airways Royal First Lounge Food

快要七點的時候,就有服務人員前來帶我到對面 Royal Orchid Spa 準備七點的免費按摩。泰航提供商務艙旅客三十分鐘的按摩,頭等艙旅客一小時的全身按摩。頭等艙旅客也有獨立的按摩室,能夠在機場有這樣的享受,確實是泰航地面服務的一大亮點。

Right before 7pm one of the staffs came and escorted me to the Royal Orchid Spa accross the hall for my massage appointment. Thai Airways offers its business class passengers 30-minute massages, and its first class passengers hour-long full-body massages. First class passengers also get dedicated massage rooms as well. This sort of luxury in an airport is what truly makes Thai's ground service unique.

泰航 Royal Orchid Spa
Thai Airways Royal Orchid Spa

泰航 Royal Orchid Spa
Thai Airways Royal Orchid Spa

泰航 Royal Orchid Spa
Thai Airways Royal Orchid Spa

泰航 Royal Orchid Spa
Thai Airways Royal Orchid Spa

泰航頭等艙按摩室
Thai Airways Royal First Massage Room

泰航頭等艙按摩室
Thai Airways Royal First Massage Room

泰航頭等艙按摩室
Thai Airways Royal First Massage Room

泰航頭等艙按摩室
Thai Airways Royal First Massage Room

泰航頭等艙按摩室
Thai Airways Royal First Massage Room

泰航頭等艙按摩室
Thai Airways Royal First Massage Room

泰航頭等艙按摩室
Thai Airways Royal First Massage Room

泰航頭等艙按摩室
Thai Airways Royal First Massage Room

泰航頭等艙按摩室
Thai Airways Royal First Massage Room

泰航頭等艙按摩室
Thai Airways Royal First Massage Room

泰航頭等艙按摩室
Thai Airways Royal First Massage Room

泰航頭等艙按摩室
Thai Airways Royal First Massage Room

泰航頭等艙按摩室
Thai Airways Royal First Massage Room

泰航頭等艙按摩室
Thai Airways Royal First Massage Room

泰航頭等艙按摩室
Thai Airways Royal First Massage Room

泰航頭等艙按摩室
Thai Airways Royal First Massage Room

泰航頭等艙按摩室
Thai Airways Royal First Massage Room

泰航頭等艙按摩室
Thai Airways Royal First Massage Room

泰航頭等艙按摩室
Thai Airways Royal First Massage Room

泰航頭等艙按摩室
Thai Airways Royal First Massage Room

泰航頭等艙按摩室
Thai Airways Royal First Massage Room

泰航頭等艙按摩室
Thai Airways Royal First Massage Room

按摩之後胃口大開,就回到貴賓室繼續大吃大喝啦。

After the massage, back to the lounge for more food.

泰航頭等艙貴賓室餐點
Thai Airways Royal First Lounge Food

泰航頭等艙貴賓室餐點
Thai Airways Royal First Lounge Food

泰航頭等艙貴賓室餐點
Thai Airways Royal First Lounge Food

泰航頭等艙貴賓室餐點
Thai Airways Royal First Lounge Food

泰航頭等艙貴賓室餐點
Thai Airways Royal First Lounge Food

泰航頭等艙貴賓室餐點
Thai Airways Royal First Lounge Food

泰航頭等艙貴賓室餐點
Thai Airways Royal First Lounge Food

泰航頭等艙貴賓室餐點
Thai Airways Royal First Lounge Food

到了大約十一點半,才有地勤人員來再度開車載我和其他頭等艙旅客前往我們的登機門。可以說泰航的頭等艙旅客除了在貴賓室裡面以外,是完全不需要走半步路的。

At around 11:30, which is the scheduled boarding time, one of the staffs came with a buggy to take me and my fellow first class passengers to our gate. It's fair to say that Thai Airways did not want their first class passengers to walk even one step when they are outside the lounge.

泰航頭等艙接送服務
Thai Airways First Class Buggy Transfer

泰航頭等艙接送服務
Thai Airways First Class Buggy Transfer

泰航頭等艙接送服務
Thai Airways First Class Buggy Transfer

TG 930 曼谷-巴黎
TG 930 Bangkok - Paris

泰國航空 Thai Airways 930(TG 930)
曼谷 Bangkok Suvarnabhumi(BKK)- 巴黎 Paris(CDG)
起飛時間 Depart: 00:05AM
降落時間 Arrive: 07:05AM
飛行時間 Duration: 13hr00min
機型 Aircraft: Airbus A380-800
座位 Seat: 1E(頭等艙 Royal First Class)

到達登機門的時候,其他旅客都已經全部登機完畢。可見泰航時間掌控相當不錯,特別安排頭等艙乘客在最後登機,保護乘客隱私。

Boarding was already completed when we got to the gate. It seemed that Thai really made sure their first class passengers board last to maximize privacy.

A380上層登機通道
A380 upper deck boarding

泰航A380的硬體設備已經在之前有介紹過了,所以這次主要在介紹他們的A380長程頭等艙服務上。

I've already reviewed Thai's A380 hard product here. So this review will be focused on their long haul service on board the A380.

泰航A380頭等艙座位
Thai Airways A380 First Class Seat

泰航A380頭等艙座位
Thai Airways A380 First Class Seat

泰航A380頭等艙座位
Thai Airways A380 First Class Seat

泰航A380頭等艙座位
Thai Airways A380 First Class Seat

泰航A380頭等艙座位
Thai Airways A380 First Class Seat

泰航A380頭等艙座位
Thai Airways A380 First Class Seat

泰航A380頭等艙座位
Thai Airways A380 First Class Seat

泰航的拖鞋、耳機和Rimowa過夜包是一開始就已經放在位子上的。在就座之後,空服員會立刻來送上菜單跟睡衣。睡衣這次換了新包裝,外包裝之後也可以當作平板電腦包使用。比較奇怪的是,這次空服並沒有詢問迎賓飲料的選擇,而是直接給每人一杯水而已。

Slippers, headsets and Rimowa amenity kit were already placed on the seat. After I was seated, the flight attendants immediately came and offered me menus and pajamas. The pajamas came with a new bag that could be used as a tablet or laptop bag. The odd thing was pre-departure drink orders were never taken, we were instead only offered water.

泰航A380頭等艙備品
Thai Airways A380 First Class Amenities

泰航A380頭等艙菜單
Thai Airways A380 First Class Menu

泰航A380頭等艙菜單
Thai Airways A380 First Class Menu

泰航A380頭等艙菜單
Thai Airways A380 First Class Menu

泰航A380頭等艙菜單
Thai Airways A380 First Class Menu

泰航TG930飛行資訊
Thai Airways 930 flight information

因為出發時間在半夜,第一餐是比較簡單的宵夜服務,只有魚子醬、前菜、主菜跟甜點,少了沙拉跟湯。魚子醬大概是這餐唯一比較好的地方,前菜和主菜(網路預選了干貝)都非常普通。沒有特別難吃,但也沒有頭等艙餐點該有的水準。

Since we had a late departure, the first meal was reduced to a supper service with caviar, appetizer, main, and dessert. Salad and soup were not offered. The caviar was perhaps the best part of this meal as the appetizer and main (I pre-ordered scallops) were both mediocre. They weren't awful, just not on par with other first class meals.

2004年份香檳王
Dom Perignon 2004

泰航頭等艙宵夜
Thai Airways First Class Supper

泰航頭等艙宵夜
Thai Airways First Class Supper

泰航頭等艙魚子醬
Thai Airways First Class Caviar Service

泰航頭等艙魚子醬
Thai Airways First Class Caviar Service

泰航頭等艙宵夜前菜
Thai Airways First Class Supper Appetizer

泰航頭等艙宵夜主菜(干貝)
Thai Airways First Class Supper Main Dish (Scallops)

餐後的水果跟甜點倒是不差。不過因為用餐時間經過不少亂流的關係,到這時候已經很晚,只想睡覺不太有胃口繼續吃下去了。趕快請空服員幫我鋪床之後,足足睡了大約五小時左右。A380的床鋪好之後確實還是比747的好睡一些。

Fruit and dessert were much better. But it was already quite late due to a series of turbulence during the meal service, so at that time I was already too tired to eat anything. I asked the flight attendant to make my bed and slept for a solid five hours. In bed mode, the seat on the A380 was indeed more comfortable than the 747.

泰航頭等艙宵夜水果
Thai Airways First Class Supper Fruit Plate

泰航頭等艙宵夜甜點
Thai Airways First Class Supper Dessert

泰航頭等艙宵夜甜點
Thai Airways First Class Supper Dessert

泰航頭等艙床鋪
Thai Airways First Class Bed

泰航頭等艙床鋪
Thai Airways First Class Bed

睡醒之後先去頭等艙前面的吧台晃了一下,上面有簡單擺了一些餅乾、巧克力跟洋芋片。但頭等艙可是還有點心菜單可以選的,所以我就跟空服員點了一份鴨肉湯麵跟蝦仁湯泡飯,兩樣都比晚餐的餐點好吃多了。比較奇怪的是,在想要點餐的時候,我卻發現菜單已經不知道被哪位空服員收走了。幫我點餐的那位空服員也很納悶,只好趕快另外拿了一份過來。

After I woke up, I checked out the bar in front of the first class cabin. There were some cookies, chocolates and chips on display. But since first class had a snack menu, I ordered a duck noodle soup and boiled rice with shrimp instead. Both were much better than what was offered during supper. The weird thing was I could not find my menu when I tried to order, apparently it was taken by one of the flight attendants while I was asleep. The flight attendant that took my order was puzzled as well, though he quickly got another set for me.

泰航頭等艙點心
Thai Airways First Class Snack

泰航頭等艙點心
Thai Airways First Class Snack

泰航頭等艙點心
Thai Airways First Class Snack

泰航頭等艙點心
Thai Airways First Class Snack

早餐剛好在降落兩小時前開始,這次就遠勝於晚餐了,所有食物都非常好吃。空服員也人很好地讓我點了兩份主菜。而整份早餐中特別讓人驚豔的其實是香蕉奶昔,連喝了好幾杯之後忍不住問空服員是哪一牌的,才知道是泰航獨家自製的,而且只給提供頭等艙喔~

Breakfast began exactly two hours before landing, and the quality was way better than supper. Everything was spectacular, and the flight attendant was nice enough to let me order both entrees. The highlight of the meal, though, was the banana smoothie. I asked the crew which brand it was after gulping down a few glasses, and was told it was "home-made" by Thai exclusively for their first class passengers.

泰航頭等艙早餐
Thai Airways First Class Breakfast

泰航頭等艙早餐
Thai Airways First Class Breakfast

泰航頭等艙早餐
Thai Airways First Class Breakfast

泰航頭等艙早餐
Thai Airways First Class Breakfast

泰航頭等艙早餐
Thai Airways First Class Breakfast

泰航頭等艙早餐
Thai Airways First Class Breakfast

泰航頭等艙早餐
Thai Airways First Class Breakfast

早餐結束之後,座艙長再度跟所有頭等艙的空服員一一向所有乘客問好跟致謝,還有發送巴黎戴高樂機場的優先通關券,以及一份撲克牌。

After breakfast service ended, the purser and all the first class attendants came to thank each passenger, and handed out priority passes and a set of Thai Airways playing cards.

巴黎戴高樂機場優先通關券
Paris CDG Airport Priority Pass

泰航撲克牌
Thai Airways Playing Card

泰航撲克牌
Thai Airways Playing Card

泰航A380機尾攝影機
Thai Airways A380 Tail Cam

泰航A380機尾攝影機
Thai Airways A380 Tail Cam

降落之後,空服員也有確認所有頭等艙旅客都有優先下機。雖說泰航的服務也許比不上新航或是國泰來得細緻,但其實也不會太差的!

The crew also made sure all first class passengers disembarked first after landing. I must say even though their service may not be as polished as Singapore Airlines or Cathay Pacific, they weren't doing a bad job either!

泰航A380頭等艙座位
Thai Airways A380 First Class Seat

巴黎戴高樂機場
Paris CDG Airport

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